All GG units are made to order. Please allow up to 8 weeks for production before dispatch.

Estimated delivery after dispatch

• United Kingdom: 3–5 business days
• International: 5–7 business days

 

Shipping Policy

Order changes

Once your order has been dispatched, we are unable to amend the delivery address, shipping method or order contents.

Delivery address

Please ensure your shipping address is accurate before completing checkout. We cannot replace or refund orders that cannot be delivered due to an incorrect or incomplete address.

Lost or missing parcels

Once your order has been dispatched, delivery is the responsibility of the courier. If your parcel is lost, stolen or delayed, please contact the courier directly to open a claim.

Delivered orders

We cannot issue refunds for orders marked as Delivered. If your tracking confirms delivery but you have not received your parcel, please contact your local delivery office and the courier immediately.

Tracking

Your tracking number will be emailed once your order has been dispatched. Please allow up to 48 hours for tracking information to become active.

International orders

Orders shipped outside the United Kingdom may be subject to import duties, taxes and customs charges. These fees are determined by your local customs authority and remain the customer’s responsibility.

 

 

Returns Policy

Every GG is individually made to order and customised following purchase.

Under the Consumer Contracts Regulations 2013, personalised and bespoke items are exempt from the 14-day cancellation period.

Due to the bespoke nature of our products and hygiene regulations, we do not accept returns or exchanges unless the item is faulty.

Returns cannot be accepted if:

• The lace has been cut.
• The wig has been worn, styled or altered.
• The hygiene tag has been removed.

Please review your order carefully before purchasing.

By placing your order, you acknowledge that your GG is a bespoke, made-to-order product and is non-refundable unless faulty.