CREMÉ GG
Description
Wig features
- Origin:Vietnamese
- Hair type: SINGLE donor (ONE bundle/closure made using ONE girls hair ,unprocessed /washed and conditioned ONLY)
- Hair texture:Straight
- Durability:the lifespan will vary depending on how frequently the wig is worn and how well it is maintained
- Hair density 300-400%
- 3 bundles up to 22”
- 4 bundles 24” - 26”
- 5 bundles 28” - 32”
Order amendment policy
To ensure every GG is created and delivered efficiently with the highest level of quality, all customers must carefully review their order before completing checkout.
Once an order is placed, you have up to 24 hours to request a change or amendment. This includes:
• Length changes
• Lace size changes
• Cap size changes
• Colour changes
• Customisation requests
• Adding or removing bundles or products
After the 24-hour period, your order will have already entered the production cycle. At this stage ,no alterations or changes can be accepted under any circumstances. Requests to modify the order will result in automatic order cancellation and refund (where eligible)
This policy is in place to ensure:
• No production delays
• Fairness to customers who order after you
• That vendors and stylists can work on schedule
• Accurate timelines and the best possible GG quality
Shipping & returns
All orders placed on the website are subject to an 8 week processing window PRIOR to shipment (processing time =time used to make your unit).
After your order has been shipped here are the delivery times
- Domestic 3-5 Business Days
- International 5-7 Business Days
Shipping:
1. Changes to your order: Once your order is SHIPPED we cannot modify it. This means, we cannot change the delivery address, shipping method or item(s) within the order.
2. Verify your shipping address: Please verify your shipping address is correct prior to completing check out. We do not replace or refund orders that are unable to be delivered due to incorrect or incomplete addresses.
3. Lost, stolen or missing packages: Once your order is shipped, we no longer have control over the delivery. If you believe your package is lost, stolen or missing we recommend opening a claim with the shipping courier.
4. Refunds: We do not issue refunds to orders that are scanned "Delivered". If your tracking is showing your package was delivered but you have not received it, we suggest contacting your local post office and opening a claim.
5. Tracking numbers: Tracking numbers can be found within your shipping confirmation email which is sent to the email address used to place the order. Tracking numbers may take up to 48 hours to validate.
Returns policy
All GG wigs are made to order and customised to our signature standard following purchase.
Under the Consumer Contracts Regulations 2013, personalised and bespoke items are exempt from the 14 day cancellation period.
Due to the bespoke nature of our products and for hygiene reasons, we do not accept returns or exchanges unless the item is faulty.
Wigs cannot be returned if:
- The lace has been cut
- The wig has been worn, styled, or altered
- The hygiene tag has been removed
We recommend reviewing all product details carefully before purchasing.
By placing this order, you acknowledge that your GG is made to order and is non refundable unless faulty.
How to measure my head for my capsize
GG wigs are designed to fit comfortably and securely for the majority of women.
We offer adjustable cap sizes that typically fit 95% of customers, suitable for head circumferences between 21” and 23”.
To measure your head:
Using a soft measuring tape, wrap it around your head starting at your hairline, behind your ears, and around the nape of your neck. This measurement will give you your head circumference.
All GG wigs include adjustable straps to allow for a more secure and customised fit.
If you fall outside of this size range or are unsure, we recommend contacting our team before purchasing to ensure the best fit.
Customised vs Uncustomised GG
Customised GG
A Customised GG is fully prepared and ready to wear. This means the unit has gone through our in house GG customisation process by our trained stylists.
A customised GG includes:
- Knots bleached
- Hairline customised
- Layering or cutting where applicable
- Styling such as curls, waves, or straightened and polished finish
Every customised GG is designed to arrive with the majority of the work already done for you.
Uncustomised GG
An Uncustomised GG is completely untouched and comes exactly as it arrives from our supplier.
This means knots are not bleached ,hairline is not plucked or customised-No cutting, layering, or styling whatsoever.
An uncustomised GG is ideal for customers who
- Prefer to customise the wig themselves
- Have a personal stylist
- Want full control over the final look
- Are looking for a lower price point
Because no customisation has been carried out, an uncustomised GG will require preparation before wear.
Disclaimer (please read)
Colour disclaimer
Please note that the colour of your unit may vary, despite every effort to provide accurate images of each unit, phones and computer screens cannot be relied upon to accurately represent colors.
Texture disclaimer
Any unit with a “bodywave” like appearance is only a temporary style.It is straight hair that is barrel curled and will not last long.Watch your GG classes when you’re ready to reveal your hair.
Length disclaimer
When selecting your desired hair length, keep in mind that styling will affect the final appearance. Curling hair significantly impacts its length:
- Curls can reduce hair length by up to 4 inches
- For example: To achieve 26-inch curled hair, opt for straight hair that's 28-30 inches long
General faq
How is the wig glueless?Each GG wig is designed with a secure adjustable band built into the lace and cap.
When the band is tightened at the back of the head, it creates gentle tension that pulls the lace flat against your skin. This allows the wig to sit securely and naturally without the need for glueless.
Can I still use glue if I want to?
In short ,yes! GG wigs are designed to be worn glueless for convenience and security. However, if you prefer to use adhesive for a more laid finish, you can do so.
The glueless design simply gives you the option to wear your wig without glue.
Does the hair hold a curl?
Yes.
GG wigs are made from high quality human hair, which holds curls beautifully when styled correctly. Curl retention depends on your technique and the products you use.
With your purchase, you will receive access to a curling class to help you perfect your technique and maintain your style.